2. Customer Reference

Key Links

  1. The Customer Reference field identifies the LOR(s) initiated and serve as the basis for the LOA. This field must include, but is not limited to:

    1. The initial request from the customer (LOR)

    2. All subsequent changes/clarifications requested that add or differ from the original request

    3. All customer concurrences on Implementing Agency (IA) clarifications/changes

      1. Sole Source request (not the IA approval)

      2. Quantity/item changes

      3. Customer requested Payment Schedule (PS) requirements

    NOTE: The above is not intended to imply customer concurrence is required on all LOR documents/changes, however, it is recommended to increase transparency and communication with the customer.

  2. The phrase “Based on” is hard-coded in DSAMS for all documents and precedes the data entered in the Customer Reference field.

  3. A Modification (MOD) generated by internal IA communications should read ‘Based on U.S. Government Review’. A date is not necessary. The DSAMS Customer Reference field should not include correspondence not visible/provided to the customer.

  4. LOR(s) should be listed in chronological order, oldest to newest, with the proper date format.

  5. In order to reduce the size of the off-line packages sent to the Defense Security Cooperation Agency/ Directorate for Security Assistance / Case Writing Division (DSCA/DSA/CWD), ensure duplicate copies of LOR(s) and/or email strings that do not add value are not included.